At ZenVoIP, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including phone systems, custom music on hold, and AI agent inbound and outbound call services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information in order to provide and improve our services:

Personal Information:

Name, Email address, Phone number, Business name (if applicable), Payment information (for billing purposes)

Non-Personal Information:

Usage data (e.g., call logs, features accessed, IP addresses)Device information (e.g., browser type, operating system)

Automatically Collected Data:

We may automatically collect certain data through the use of cookies and other tracking technologies when you interact with our website and services. This may include:

Browser type and version, Pages visited on our website, Time spent on each page, Referring URL

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services, including phone systems, custom music on hold, and AI call agent services. To process payments and billing for services. To send important service-related updates or notifications. To improve, personalize, and optimize our services and customer support. To communicate with you, including responding to inquiries, feedback, and technical support requests. To analyze usage patterns for service improvements and performance

3. How We Protect Your Information

We take reasonable steps to protect the personal information you provide through secure systems and protocols, including encryption and secure storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We will never sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties in certain situations:

Service Providers: We may share your information with third-party service providers who assist in the operation of our services, such as payment processors, cloud hosting, and customer support services. These providers are obligated to protect your information and only use it to perform their services for ZenVoIP. Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or legal process.

5. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including:

The right to access and update your personal data. The right to request the deletion of your data. The right to object to the processing of your data for marketing or other purposes. The right to request a copy of your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us using the contact details provided below.

6. Third-Party Links

Our website and services may contain links to third-party websites or services that are not operated by ZenVoIP. We are not responsible for the content, privacy practices, or actions of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and to improve our services. Cookies help us remember your preferences and provide you with a more personalized experience. You can control your cookie settings through your browser, but please note that disabling cookies may affect your experience with our website.

8. Children’s Privacy

ZenVoIP services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will take steps to remove the information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.